Refund policy

We want you to be happy with the purchases you make. If you're not satisfied, you may return or exchange the following within 30 days of the shipment's receipt:

• Item must be in NEW condition including original packaging
• Books and Sale items are FINAL SALE and cannot be returned.

Returns are for store exchange or credit unless the item is defective or there was an error with the order.  Shipping charges are non-refundable unless there is a defect or order error. 

Sorry, we can't cancel or modify your order after you submit it. But it's easy to return or exchange any item. Please save your packing slip. It serves as your receipt if you need to return or exchange an item. You will be responsible for shipping costs incurred for the return item.  We will refund your shipping cost if we find that the item you were sent was defective. 

1. Wrap the package securely. Use the original packing material, if possible.
2. Mail the package to Timeless Toys 4749 N Lincoln Ave, Chicago, IL 60625.
3. For your protection, we recommend you send your return/exchange with an insured, trackable carrier, like UPS. We do not recommend using overnight or second-day shipping due to the expense.
4. Once we receive your item, we'll send you confirmation via e-mail.
5. We'll process your return/exchange within 3-5 days after receipt of your package.

If you don't have your packing slip, please write your order number and the reason for your return/exchange on a slip of paper you enclose in your package.

Note: Unless the return/exchange is due to an error, we cannot refund shipping charges.

If you received a damaged or incorrect item in your order, we want to fix the problem. Just return the item directly to us, and we'll refund your money (including the original shipping charges). 

Some oversized items (such as train tables) may ship directly from the manufacturer. Please save your packing slip. If you need to return or exchange an oversized item, refer to the packing slip for the correct shipping address.